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HRMS
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Help Center
Service Management
Getting Started
Guides
For employees
FAQs
Enterprise AI
AI Skills
AI for Admins
AI for Agents
Service Management
Channels
Requests
Service requests
Incidents
Changes
Problems
Users & Workspaces
Analytics & Reports
Enterprise Automations
Workflows
Approvals
Journeys
Integrations
Communication & collaboration
Knowledge management
Email integrations
Identity & access management
HRMS
Service Management
All you need to manage service requests, incidents, changes, problems, and assets smoothly
Channels
Email as a support channel
Requests
Request management explained
Status, priority, and request resolution
Assigning and working on requests
Managing SLAs for requests
Managing routing rules
Request attributes
Measuring employee satisfaction: surveys
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Service requests
Service catalog and services
Incidents
Incident management
Major incident management
Changes
Change management explained
Problems
Problem management explained
Users & Workspaces
Managing workspaces and users
Adding employees to Atomicwork
Roles in Atomicwork
Customizing branding in Atomicwork
Analytics & Reports
Audit logs
Requests report
Satisfaction survey reports
